Returns Policy

Warpfive International is committed to providing products that demonstrate superior workmanship and a dedication to technical excellence.  We also strive to deliver superior customer service and aim to always exceed your expectations.  If you have a problem or query regarding your Warpfive Stove Fan, please contact us within 7 working days of delivery via email, writing or telephone to discuss and resolve your issue.
All of our products are carefully checked, tested and certified prior to dispatch.  However if you are unhappy with your purchase, we will accept the return within 30 days of purchase providing –

  • The item is returned to us within 30 days from the date of receipt of your original order
  • The item is returned complete with all tags in place, brochure, protective plastic and all other associated parts originally supplied
  • The packaging is undamaged and is in a re-saleable condition

If any of the above criteria are not met, we may refuse to exchange or refund the item, or a 20% restocking fee may be charged.

Special orders are non-returnable and non-refundable.

If you have any questions or if there is anything you wish to discuss, please contact info@warp-five.com

Please return your item to –
Warpfive Stove Fans
15 Port Road
Dawlish
Devon
EX7 0NY
United Kingdom

Please remember to include your name, address and the reason for the return.

On receiving the returned item, we will contact you via email or telephone to confirm the best course of action.  Refunds will be made using your original payment method.

Please note you are responsible for returning the item and for all return delivery charges.  If the wrong item has been delivered or if it is faulty, a reasonable amount for return postage will be refunded.   For your own peace of mind, we recommend using a recorded delivery service.  Warpfive International does not accept responsibility for returned goods lost or damaged in transit.